Terms & Conditions

By delivering, shipping, or otherwise entrusting any garment to Bridal Cleaners ("Company," "we," "us," or "our"), you ("Client," "Customer," or "you") unconditionally accept and agree to be legally bound by these Terms and Conditions in their entirety. These Terms constitute a binding legal agreement between you and Bridal Cleaners.

If you do not agree to any provision of these Terms, you must not submit any garment to us for any service. Submission of a garment — whether in person, via courier, via mail, or through any third-party pickup arrangement — constitutes your full and unconditional acceptance of these Terms, regardless of whether you have read them.

These Terms apply to all services offered by Bridal Cleaners, including but not limited to: cleaning, preservation, restoration, pressing, boxing, storage, and any related consultation or advisory services.

BRIDAL CLEANERS EXPRESSLY DOES NOT GUARANTEE ANY SPECIFIC RESULT, OUTCOME, OR LEVEL OF IMPROVEMENT FOR ANY GARMENT SUBMITTED FOR SERVICE.

While we apply the highest level of professional skill, care, and expertise to every garment, the outcome of any cleaning, restoration, or preservation service is inherently dependent on factors entirely outside our control, including but not limited to:

(a) The age, condition, and prior history of the garment at the time of submission; (b) The type, composition, and quality of fabrics, dyes, embellishments, beading, lace, and structural elements; (c) The nature, age, and depth of stains, discoloration, or damage present at the time of submission; (d) Prior cleaning, alteration, storage, or treatment of the garment by the Client or any third party; (e) Pre-existing fabric weakness, deterioration, or degradation not visible to the naked eye at intake; (f) Chemical reactions inherent to the fabric or dye that may occur during the cleaning process; (g) The presence of undisclosed substances, treatments, or alterations applied to the garment.

The Client acknowledges and agrees that some stains, discolorations, yellowing, damage, or deterioration may be permanent and irreversible, and that no cleaning or restoration process can guarantee their removal or reversal. The Client further acknowledges that results may vary significantly from garment to garment and that prior results achieved for other clients do not constitute a representation or warranty of similar results for the Client's garment.

The Client acknowledges that many garments submitted for service — particularly vintage, heirloom, aged, or previously worn wedding gowns — may contain pre-existing conditions that are not visible, detectable, or diagnosable prior to the commencement of service. These conditions may include, but are not limited to:

(a) Fabric rot, dry rot, or fiber degradation caused by age or improper storage; (b) Weakened seams, stitching, or structural elements that may fail during handling or cleaning; (c) Dye instability that may cause color bleeding, fading, or migration when exposed to water, solvents, or heat; (d) Adhesive failure on beading, embellishments, or appliqués; (e) Latent staining or discoloration that becomes visible only after cleaning; (f) Fabric shrinkage or distortion inherent to the material composition.

The Client expressly assumes all risk associated with such pre-existing conditions. Bridal Cleaners shall not be held liable for any damage, deterioration, or loss that results from, or is revealed by, the cleaning or restoration process where such damage, deterioration, or loss is attributable to a pre-existing condition of the garment.

By submitting a garment, the Client represents and warrants that they have been fully informed of and accept these inherent risks.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRIDAL CLEANERS' TOTAL LIABILITY TO THE CLIENT FOR ANY CLAIM ARISING OUT OF OR RELATED TO ANY SERVICE, INCLUDING BUT NOT LIMITED TO CLAIMS OF NEGLIGENCE, BREACH OF CONTRACT, OR TORT, SHALL BE LIMITED TO THE LESSER OF:

(a) THE ACTUAL SERVICE FEE PAID BY THE CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM; OR (b) THE FAIR MARKET VALUE OF THE GARMENT AT THE TIME OF SUBMISSION, AS DETERMINED BY BRIDAL CLEANERS IN ITS SOLE REASONABLE DISCRETION.

IN NO EVENT SHALL BRIDAL CLEANERS BE LIABLE FOR:

(i) Any sentimental, emotional, or intangible value attributed to the garment by the Client; (ii) Any consequential, incidental, indirect, special, or punitive damages of any kind; (iii) Loss of use, loss of enjoyment, or loss of anticipated benefit; (iv) Costs of replacement garments, alterations, or re-creation of any garment; (v) Any damages arising from pre-existing conditions as described in Section 3; (vi) Any damages arising from the Client's failure to disclose known conditions, prior treatments, or relevant information about the garment at intake.

The Client acknowledges that the service fees charged by Bridal Cleaners are set in part in reliance on these limitations of liability, and that these limitations form an essential basis of the bargain between the parties.

ALL SALES AND SERVICE FEES ARE FINAL. BRIDAL CLEANERS DOES NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES ONCE A SERVICE HAS BEEN PERFORMED.

The Client acknowledges and agrees that:

(a) Service fees compensate Bridal Cleaners for the professional time, expertise, materials, and resources applied to the garment, regardless of the outcome; (b) The inability to achieve a desired result does not entitle the Client to a refund, as the service itself — the application of professional skill and effort — has been rendered; (c) Partial results, including partial stain removal or partial restoration, do not constitute grounds for a full or partial refund; (d) Dissatisfaction with a result that is attributable to pre-existing conditions, fabric limitations, or factors outside Bridal Cleaners' control does not constitute grounds for a refund.

In cases where Bridal Cleaners determines, prior to commencing service, that a garment is unlikely to respond to treatment, we will communicate this assessment to the Client and provide the option to proceed or decline service. If the Client elects to proceed after receiving such notice, no refund will be issued regardless of outcome.

At the time of garment intake, Bridal Cleaners will conduct a visual assessment of the garment and document its apparent condition. This assessment is performed as a professional courtesy and does not constitute a warranty or representation regarding the garment's condition, the presence or absence of pre-existing damage, or the likely outcome of any service.

The Client is obligated to disclose, at the time of intake, all known information regarding the garment, including but not limited to:

(a) The age and provenance of the garment; (b) Any prior cleaning, alteration, restoration, or preservation services performed on the garment; (c) Known stains, damage, or areas of concern; (d) Any known fabric sensitivities, dye instabilities, or structural weaknesses; (e) Any prior chemical treatments, sprays, or substances applied to the garment.

Failure to disclose known information that materially affects the outcome of service shall release Bridal Cleaners from any liability for resulting damage or unsatisfactory outcomes.

By submitting a garment to Bridal Cleaners, the Client grants Bridal Cleaners full and unconditional authorization to perform the agreed-upon service(s) using any methods, solvents, techniques, and materials that Bridal Cleaners, in its professional judgment, deems appropriate for the garment.

Bridal Cleaners reserves the right to modify the service approach at any time during the service process based on the garment's response to treatment, without prior notice to the Client, where such modification is necessary to protect the garment or achieve the best possible outcome.

The Client acknowledges that Bridal Cleaners may, in its sole professional discretion, decline to perform or continue any service if it determines that proceeding would pose an unacceptable risk of damage to the garment. In such cases, the garment will be returned to the Client in its current condition, and any applicable service fee for work already performed will remain due and payable.

Garments not collected within sixty (60) days of the date on which the Client is notified that the service is complete shall be deemed abandoned. Bridal Cleaners shall have no further obligation to store, maintain, or preserve any garment deemed abandoned.

After the sixty (60) day period, Bridal Cleaners reserves the right to dispose of, donate, or otherwise deal with the abandoned garment in any manner it deems appropriate, without further notice to the Client and without liability of any kind.

Storage of garments beyond thirty (30) days following notification of service completion may, at Bridal Cleaners' discretion, be subject to a storage fee. The Client will be notified of any applicable storage fees prior to their imposition.

Where Bridal Cleaners arranges or facilitates pickup or delivery of garments, the following terms apply:

(a) Risk of loss or damage during transit by any third-party carrier or courier is borne solely by the Client. Bridal Cleaners is not responsible for loss, damage, or delay caused by third-party shipping or courier services; (b) The Client is responsible for ensuring that garments are adequately packaged for transit when shipping garments to Bridal Cleaners; (c) Bridal Cleaners' liability for garments in its direct physical custody is limited as set forth in Section 4 of these Terms; (d) Bridal Cleaners does not assume liability for garments until they are in the direct physical possession of a Bridal Cleaners representative.

These Terms and any dispute arising out of or related to any service provided by Bridal Cleaners shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or any service provided by Bridal Cleaners shall be resolved exclusively through binding arbitration administered in Broward County, Florida, in accordance with the rules of the American Arbitration Association. The Client waives any right to participate in a class action lawsuit or class-wide arbitration against Bridal Cleaners.

The Client agrees that any claim must be brought within one (1) year of the date on which the garment was returned to the Client, or the right to bring such claim shall be permanently waived.

These Terms constitute the entire agreement between the Client and Bridal Cleaners with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, representations, warranties, or agreements, whether written or oral.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible, and the remaining provisions shall continue in full force and effect.

Bridal Cleaners reserves the right to modify these Terms at any time. The version of these Terms in effect at the time of garment submission shall govern the services provided in connection with that submission.

BY SUBMITTING A GARMENT TO BRIDAL CLEANERS — WHETHER IN PERSON, VIA COURIER, VIA MAIL, OR THROUGH ANY THIRD-PARTY ARRANGEMENT — THE CLIENT ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY.

THE CLIENT FURTHER ACKNOWLEDGES THAT:

(a) No guarantee of results has been made or implied; (b) The outcome of any service is subject to the inherent limitations of the garment and the service; (c) All service fees are non-refundable once service has been performed; (d) Bridal Cleaners' liability is limited as set forth herein; (e) These Terms have been brought to the Client's attention prior to the commencement of service.